Accessibility statement for www.wearebristol.co.uk

This website is run by Bristol City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, and contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • the ‘We Are Bristol’ YouTube video has auto generated captions

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and aim to reply within 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, please contact Bristol Design – Bristol City Council by doing the following:

  • Add the website address for the page you’re having problems accessing.
  • Let us know your issue.
  • Email: bristol.design@bristol.gov.uk
  • Or Tel: 0117 922 4205

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Bristol City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Unable to modify the line height or spacing of text. This fails WCAG 2.1 AA success criterion 1.4.12. We’ll aim to fix this issue or provide further details by the end of June 2020.

The ‘We Are Bristol’ video captions are auto-generated. This fails WCAG 2.1 AA success criterion 1.2.2 (captions (prerecorded)). We’ll aim to fix this issue or provide further details by the end of June 2020.

The video controls do not have enough contrast. This fails WCAG 2.1 AA success criterion 1.4.11 (non-text contrast). This is an issue with the YouTube video player and not within the control of Bristol City Council. We will continue to look for a more compliant player.

Some video controls have a tooltip which does not stay open when moving the cursor to them. This fails WCAG 2.1 AA success criterion 1.4.13 (content on hover or focus). This is an issue with the YouTube video player and not within the control of Bristol City Council. We will continue to look for a more compliant player.

How we tested this website

This website was last tested on 20 September 2019. The test was carried out by Bristol City Council using a range of automated software

We tested:

    • Desktop using Google Chrome, Safari, FireFox
    • Mobile: using iOS Safari

What we’re doing to improve accessibility

We are continuously working to resolve all identified accessibility issues which are within our control.

This statement was prepared on 18 September 2019. It was last updated on 27 September 2019.